Q: How does VoIP (Voice over Internet Protocol) work? What makes it different from traditional phone service?
A: Traditionally, a phone conversation is converted into electronic signals that traverse an elaborate network of switches, in a dedicated circuit that lasts the duration of a call. In Voice over Internet Protocol, a conversation is converted to packets of data that travel over the Internet or private networks, just like e-mails or web pages, though voice packets get priority status. The packets get reassembled and converted to sound on the other end of the call.
Q: What kind of equipment do I need?
A: All you need is a Broadband Internet connection. ZTelco provides you with an advanced Polycom IP phone with QOS routing built into the phone for optimal clarity on every call. We provide two options for obtaining the hardware. First is our fully managed rental program where you pay a small monthly fee per phone and all hardware, programming and maintaince is covered free of charge with our 100% replacement guarantee on all hardware. Second we offer a hardware purchase option that will feature increase saving.
Q: What are the advantages of VoIP?
A: It makes long-distance calls less expensive by removing some of the access charges required for use of the public telephone network. A user's physical location also becomes irrelevant; ZTelco lets people choose their area code and possess multiple area codes in different cities that all ring to the same phone. VoIP also enables ZTelcos advanced features -- like checking voice mail or programming call-forwarding through a web application.
