Available with Every ZTelco Virtual PBX Order

1. AutoAttendant
2. Caller ID
3. Voicemail for each phone (other than Private Line)
4. Voicemail for AutoAttendant options (Group mailboxes)
5. Call forwarding for each phone
6. Extension dialing setup for each phone
7. Unified messaging – Ability to receive voicemails via email or access them on the web
8. Call Hold – Put a call on hold
9. Call Transfer – Transfer an existing call to another party
10. Three-Way Conferencing - allows user to add a third party to an existing conversation forming a three-way conference call
11. On-Hold Music
12. Call Detail Records (CDR) - allows the corporate telecom manager to receive call detail records on a per-station basis before the monthly telephone bill is even issued. CDR helps the customer control telephone fraud and abuse, perform accurate cost accounting, and analyze call patterns to identify opportunities for cost reductions.
13. Multiple Call Appearances - Multiple Call Appearances allow each station to have two or more appearances of the user's primary phone number. Each appearance gives the user the ability to handle one call. Consequently, Multiple Call Appearances allow the user to originate and/or terminate multiple calls simultaneously. Unlike an analog multi-line phone, the station needs only one line (and one phone number) for Multiple Call Appearances. When the user is involved in a call on one call appearance and another call is offered on a different call appearance, the user may use the Caller ID information to decide whether to answer the ringing call appearance or let the call be forwarded to voicemail. To answer the ringing call appearance (or originate a second simultaneous call), the user simple puts the first call appearance on hold.
14. Secondary Telephone Numbers - Secondary Telephone Numbers allow one or more additional telephone numbers to be assigned to a station. Each secondary telephone number has a seperate call appearance on the station. Because the Secondary Telephone Number has separate call appearances from the primary telephone number, it is easy for the user to determine which telephone number the caller dialed. This allows the user to have different telephone numbers for various purposes (marketing campaigns, important customers, private numbers) and answer each call with an appropriate greeting.
15. Toll Free Numbers
16. Hunt Groups - allows calls to be redirected to other predetermined lines when the called line is busy. Hunting allows a number of lines to be grouped into a "pool" so that an incoming call is directed to whichever of the lines is available. There are a number of different hunting options which determine how an available line is selected.
17. Call Queues (add-on service)